Technical Helper


: $57,295.00 - $105,640.00 /year *

Employment Type

: Full-Time


: Manufacturing

Req/Job ID: 997616BR
Employing Entity: Transform SR LLC
Employment Category: Regular, Full-time
Job Function: Repair/Installation
Store ID: 28016: IH-Grand Rapids MI

Transform Home Services LLC is a leading provider of Home Improvement, Protection and Repair services nationwide. We serve over 10 million customers annually with services including Appliance Repair, Home Warranties and Home Improvement solutions such as Kitchens, Windows, Doors, Flooring, HVAC and more. We partner with most of the leading Home Services related retail brands including Sears to help customers improve their homes and the appliances within.

The Technical Helper is responsible for providing assistance to Service Technicians on repair calls and shuttling necessary parts and supplies for service repair completion.

Job Requirements:

Rides with or meets Technician at designated location to assist on service call
Follows directions provided by Service Technician to assist in completing product repair, including, but not limited to assistance in
lifting, handling of tools, etc.
Shuttles parts and supplies to Technician when applicable
Performs other duties as assigned

Ability to aid physically the Service Technician in the handling of appliances or equipment to be repaired
Ability to work variable and flexible hours, including overtime as needed
Ability to handle stressful situations, and to work in a fast paced environment
Ability to apply appropriate safety procedures and equipment to protect Company and customer assets
Ability to communicate effectively with the Service Technician and customer
Ability to read and utilize reports as needed
Ability to read, write, and speak English
Ability to follow Quality Management System (QMS) process guidelines
Ability to maintain regular and consistent attendance
Ability to work well with others in a team environment to deliver high performance results
Outstanding customer service skills
Open to change, with the ability to implement change quickly and effectively
Ability to convey a positive image of the Company in all actions and behaviors
Excellent communication skills
Good listening skills

Mechanical aptitude

18 years of age or older

Associated topics: air conditioning, cabinet, furniture, home appliance, hotel, house, hvac, office, room, ventilation * The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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